Goldsmiths :: Contact Us

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We want to hear from you!

We would be delighted to hear from you, please let us know what you think of our online products and services. To enable us to deal with your enquiry we have two dedicated services.

Do you have a query?

We might even have an answer for you already! Please visit our Frequently Answered Questions page, where you will find the answers to our most commonly asked questions.For example, you might wish to know more about...

information regarding your delivery
questions regarding payment methods
general product enquiries

We have the answers for you plus answers to many more questions. To find out more, please click here.

Telephone Contact:

For all website and general enquiries you can also call the Goldsmiths Team, where a dedicated team of advisors will be able to assist you.

Helpline:

Monday to Friday between 9am and 5pm.

Call us on 0845 604 2320 (calls charged at local rate).

Online Support Team: To help us to deal with your online related enquiries please contact us on the details below:
Orders:weborders@goldsmiths.co.uk Refunds:webrefunds@goldsmiths.co.uk General enquiries:webenquiries@goldsmiths.co.uk	Complaints:info@goldsmiths.co.uk Account problems:webenquiries@goldsmiths.co.uk

Our Address:
Registered address: Goldsmiths.co.uk, Aurum Holdings Limited, Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT	Registered Number: 146087

Goldsmiths Customer Relations Department:

Our dedicated Customer Relations Department here at Goldsmiths can advise you on a query or a complaint about the service that you received in one of our 160 stores.

All customer complaints must be submitted in writing to the Goldsmiths Customer Relations Department either to the head office address opposite or via the Customer Services Feedback Form.

Goldsmiths Stores:

Goldsmiths has over 160 stores nationwide. To find your nearest store and their contact details please follow the link below:

Store Locator: To find your nearest store and their contact details, please go to our Store Locator.

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