Returns Policy
If you would like to exchange or return an item purchased from our website, please download and complete our exchange and returns form enclosing it with your order in its original condition, along with the original despatch note and packaging.
Refunds can be requested within 14 days of the date of despatch, and exchanges within 30 days from the date of despatch.
1. The easiest way to exchange or return an article purchased online is through our showrooms (excluding airports).
Please note, orders paid using PayPal or Interest Free Credit cannot be processed in a showroom. Our showrooms will arrange for your items to be securely sent free of charge to Head Office for processing.
2. Alternatively please visit your local Post Office to post your order back to us. We recommend insuring your parcel to protect your goods in transit.
Please note, orders purchased using our Click & Collect service can only be returned to a showroom. They cannot be processed by post.
Please send to:
GSW
2 Elland Road
Braunstone
Leicester
LE3 1TT
Unfortunately we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.
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