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Complaints Policy
How To Get in Touch
In order for us to deal with your issue in as timely a manner as possible, please do contact our Client Experience Department, ensuring you include full details of your complaint. We will do everything possible to address your concerns.
Please email client.experience@thewosgroup.com or write to us at the following address.
Watches of Switzerland Company Limited
Part of The Watches of Switzerland Group
Carlton Park
King Edward Avenue
Leicester
LE19 0AL
Please include your full name, contact details and any relevant reference numbers to ensure the process is as smooth and efficient as possible.
Our registered office is at Aurum House, 2, Elland Road, Braunstone Leicester LE3 1TT.
Alternatively, you can contact us by phone on 0800 587 9144. Lines are open from 9:30AM - 4:30PM, Monday to Friday.
Expected Timeframe
We commit to contacting you within 5 working days (not including weekends or bank holidays) to acknowledge your concerns. If your complaint is not able to be resolved immediately, we will be transparent as to why and will inform you of an estimated resolution date.
Further steps
In the extremely rare event of a resolution not being reached, there are further steps you can take. The Watches of Switzerland Group, in accordance with the Consumer Rights Act 2015, are able to direct you to pursue the matter with Consumer Arbitration, an independent complaints service. Their contact details are as follows:
Consumer Arbitration
12-14 Walker Avenue
Stratford Office Village
Wolverton Mill
Milton Keynes
MK12 5TW
Email: enquiries@cdrl.org.uk
Telephone: 0203 540 8063
Website: www.consumerarbitration.co.uk
© 2024 Goldsmiths
Goldsmiths is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secure Trust Bank PLC trading as V12 Retail Finance and PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements. Please note the Consumer Credit Act states that should your purchase / loan amount cost more than £30,000 you will not be covered under Section 75 of the Consumer Credit Act.
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